Privacy policy

This Privacy Policy describes how Velhari Watches ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from velhariwatches.com (the "Website").

By accessing or using this Website, you agree to the terms of this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal information is:

Velhari Watches
Website: velhariwatches.com
Email: info@velhariwatches.com

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at info@velhariwatches.com.

2. Legal Basis for Processing Personal Data

Velhari Watches processes your personal information in order to:

  • Provide products and services requested by you.

  • Fulfill contractual obligations related to your purchases.

  • Improve your shopping experience.

  • Communicate with you regarding orders, products, and customer support.

  • Send promotional communications when you have provided your consent.

You may withdraw your consent at any time by contacting us at info@velhariwatches.com. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3. Purposes of Data Processing

The personal information collected may be used for the following purposes:

Order Processing

  • Processing and fulfilling orders.

  • Managing payments and deliveries.

  • Providing customer support.

Marketing Communications

With your consent, we may send:

  • Promotional emails.

  • Newsletters.

  • Product updates.

  • Special offers and discounts.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

4. Accuracy of Information

You are responsible for ensuring that the information provided is accurate, complete, and up to date.

Velhari Watches reserves the right to suspend or terminate accounts containing false, inaccurate, or misleading information.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

When retention is no longer necessary, personal information will be securely deleted or anonymized.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request deletion of your personal data.

  • Restrict processing of your personal data.

  • Object to processing.

  • Request data portability.

  • Withdraw consent at any time.

  • Not be subject to automated decision-making where applicable.

To exercise any of these rights, please contact:

info@velhariwatches.com

We may request identity verification before processing your request.

You may also lodge a complaint with your local data protection authority if you believe your rights have been violated.

7. Data Security

Protecting your privacy is extremely important to us.

Velhari Watches implements appropriate technical and organizational measures to protect personal information against:

  • Unauthorized access.

  • Disclosure.

  • Alteration.

  • Loss.

  • Misuse.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and passwords.

8. Third-Party Services

We may use trusted third-party providers to help operate our business, including:

  • Payment processors.

  • Shipping carriers.

  • Email marketing platforms.

  • Analytics providers.

These providers only receive information necessary to perform their services and are required to protect your data.

9. External Links

Our Website may contain links to third-party websites.

Velhari Watches is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

Velhari Watches
Website: velhariwatches.com
Email: info@velhariwatches.com

12. Consent

By using our Website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

SMS Marketing & Notifications

By providing your phone number and opting in to receive SMS communications, you agree to receive:

  • Order updates and notifications.

  • Cart abandonment reminders.

  • Promotional offers and discounts.

  • Transactional messages related to your purchases.

Consent to receive marketing text messages is not a condition of purchase.

You may opt out at any time by following the instructions included in the SMS messages or by contacting us at info@velhariwatches.com.

Our Website uses cookies and similar technologies to track items placed in your shopping cart, including when a cart has been abandoned. This information may be used to determine when to send cart reminder messages via SMS.